The cooling mats are of a great quality. The communication with Lucy was very nice and fast, she always did her best. Unfortunately, the packaging was not sufficient for a 23 kg package, so the package was torn and 2 products were lost. This was not the fault of the company but of the freight company. Unfortunately, they did not realize that the products were lost because of this. As it was only a small amount of money, I did not request a refund.

la consegna è avvenuta entro i tempi concordati , sono stata assistita in ogni fase dell ordine dalla sig Arya Zhang che è stata un supporto indispensabile ! la sua gentilezza e cortesia sono degni di nota , mi ha tenuta sempre aggiornata in ogni fase e ha sempre risposto in modo tempestivo ai miei messaggi ! sono molto soddisfatta